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Terms & Conditions

A Legal Disclaimer

Terms and Conditions
Effective Date: 9 January 2025
Welcome to Melbourne Media Agency ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website and services. By engaging our services, you agree to these Terms in full. If you do not agree, please do not use our services.
1. Services Provided
Melbourne Media Agency specializes in social media marketing, content creation, branding, and related services designed to enhance your business’s online presence. The scope of services will be outlined in a written agreement before work commences.
2. Client Obligations
a. Timely Communication: Clients must provide necessary information, approvals, and materials within agreed timelines.
b. Payment Compliance: All payments must be made upfront as outlined in Section 4.
Failure to meet these obligations may result in delays or termination of services.
3. Intellectual Property
All materials created by Melbourne Media Agency, including but not limited to designs, videos, text, and strategies, remain the property of Melbourne Media Agency until full payment is received. Upon payment, usage rights are transferred to the client, as agreed.
4. Payment Terms
a. Upfront Payment Policy:
We operate on a strict upfront payment policy. Payment for all services must be made in full before work commences. This includes one-time projects, ongoing packages, and add-ons.
b. Non-Payment or Late Payment:

  • If payment is not received, Melbourne Media Agency will not begin or continue services.

  • Late payments will result in service delays and may incur additional fees.

  • In cases of non-payment, we reserve the right to terminate services without further notice.

c. Payment Methods:
We accept payments via Bank Transfers, Direct Debit or Cash.
5. Refund Policy
a. Non-Refundable Payments:
All payments made to Melbourne Media Agency are non-refundable, except as required by applicable law.
b. Dissatisfaction with Services:
If you are dissatisfied with our services, you must notify us in writing within 7 days of receiving the deliverables. While we do not issue refunds, we will work to address reasonable concerns and provide revisions, where applicable.
6. Service Suspension and Termination
Melbourne Media Agency reserves the right to suspend or terminate services at its discretion, including but not limited to:

  • Breach of these Terms by the client.

  • Non-payment of invoices.

  • Unreasonable delays or lack of communication by the client.

7. Limitation of Liability
Melbourne Media Agency is not liable for:

  • Indirect, incidental, or consequential damages arising from your use of our services.

  • Outcomes affected by third-party platforms, algorithms, or unforeseen market conditions.

Our liability is limited to the amount paid by the client for the specific service in question.
8. Confidentiality
Both parties agree to maintain the confidentiality of any sensitive information shared during the course of the project. Melbourne Media Agency will not disclose client information without written consent unless required by law.
9. Amendments
Melbourne Media Agency reserves the right to update these Terms and Conditions at any time. Clients will be notified of significant changes. Continued use of our services constitutes acceptance of the updated Terms.
10. Governing Law
These Terms are governed by the laws of [Insert Jurisdiction, e.g., Victoria, Australia]. Any disputes arising from these Terms will be resolved exclusively in the courts of Victoria, Australia.
11. Contact Information
If you have questions about these Terms or wish to clarify any details, please contact us at:

By engaging Melbourne Media Agency, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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